Asset Protection - Agent - Winrock Town Center Rack

Nordstrom•Albuquerque, NM

2d•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and merchandise; and supports inventory accuracy and shrinkage reduction. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Agents use sound judgment, technology, reporting, surveillance, and store partnerships to prevent, investigate, and resolve theft, while following company policies and guidance. The position also supports the security of the store and its occupants, responds to incidents, documents investigations, and works with store leaders, neighboring retailers, and local law enforcement.

Requirements

A valid security license is required for roles in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make accountable decisions and use good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when addressing safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas in accordance with policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports about high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build partnerships with store leaders, neighboring retailers, and local law enforcement.