Store Manager, Naples, FL

Johnny Was•Naples, FL

About The Position

The Store Manager is a brand ambassador and business leader responsible for delivering elevated experiences for clients and the store team. The role builds and develops a high-performing sales team and leads the store to provide exceptional service at every touchpoint. In partnership with the Regional Director, the Store Manager uses business insights to shape strategy and performance and takes ownership of all aspects of the store, with a focus on client experience and sustained growth. The Store Manager drives sales and profitability, manages staffing and expenses, and oversees store operations, inventory control, and loss prevention. They coach and develop employees, build a culture of accountability and collaboration, and actively lead on the salesfloor to support service and sales goals. The position also cultivates client relationships and loyalty through personalized, solution-oriented service.

Requirements

At least 4 years of sales management experience in luxury retail or a related field.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Excellent communication skills and ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Flexibility to work demanding schedules, including weekends and holidays.
Ability to stand for extended periods and lift up to 25 pounds.

Nice To Haves

Bachelor’s degree in a similar field is preferred.

Responsibilities

Meet and exceed the store sales plan while managing payroll and expenses to drive profitability.
Staff the store and develop a high-performing team.
Forecast, plan, and budget according to business needs.
Use available business tools and support to drive sales results.
Represent the brand in the local market or mall to build brand loyalty and business.
Use retail systems and reporting tools.
Manage store inventory control and loss prevention.
Implement and enforce company operations, standards, practices, and policies, and communicate relevant information to the team.
Model professionalism and establish clear performance expectations.
Onboard, coach, develop, and motivate team members through feedback, support, and accountability.
Partner with HR on performance concerns and maintain accurate, timely, compliant documentation.
Lead by example on the salesfloor through sales efforts and customer service.
Monitor personal and store metrics and take ownership of achieving goals.
Model and enforce dress code compliance.
Prioritize customer and employee experience over workload or tasking.
Recruit strong candidates and maintain and develop a team of managers and associates able to meet service and sales goals.
Create an inviting atmosphere where clients feel welcomed, engaged, and valued.
Build long-lasting client relationships and cultivate client retention and loyalty using data, tools, and metrics.
Deliver personalized, positive in-store service, respond to client inquiries with a solution-oriented approach, and handle transactions and returns efficiently.
Take an active leadership role on the salesfloor.