Store Manager - Southdale Center

Macy's•Edina, MN

7d•$103,845 - $261,450

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, the Store Manager cultivates growth among the team. Additional duties may be assigned. The role drives sales through a customer-centric selling culture, consistent merchandise presentation and sales-event execution, effective business reviews, and action plans. It also ensures strong customer readiness, active supervision throughout the store, and a clean, organized, easy-to-shop environment. The Store Manager recruits, develops, and retains colleagues and leaders; supports training and recognition; builds talent pipelines and career progression plans; and holds leaders accountable for coaching and performance. The role also leads local community initiatives and fosters an inclusive, respectful environment for colleagues, customers, and communities.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the physical demands of the position, including heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and possibly reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Team development, including identifying potential and helping colleagues reach goals and perform effectively.
Drive for results and ability to meet or exceed established targets and complete critical activities.
Strategic impact, including visualizing, planning, and leading execution of critical strategies.
Collaboration across teams and functions to coordinate work and solve problems.
Ability to align, motivate, and empower colleagues and teams toward a shared vision.
Ability to prioritize activities, adjust workloads, and ensure goals are achieved.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, training, and leadership development.
Ensure weekly business reviews are completed and support action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours, attendance, and weekend-hours utilization.
Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote shortage prevention and ensure compliance with policies and procedures.
Coach colleagues to deliver selling behaviors that enhance the customer experience; use sales reports and observations to provide feedback and identify improvement areas.
Maintain active supervision and high standards of customer readiness, including a clean, organized, easy-to-shop store.
Recruit qualified sales-focused leaders, build a talent pipeline, fill open positions, and prioritize internal colleagues in specified selling areas.
Ensure timely completion of required training and leadership engagement with new hires.
Execute recognition programs and energize storewide rallies.
Conduct talent analysis and establish career progression plans; use talent strategies and tools to develop and advance colleagues and retain top talent.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues; manage performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement