Store Manager - Southdale Center

Macy's • Edina, MN

6d

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The manager cultivates team growth through training, coaching, and development, and may perform additional duties as assigned.

The role focuses on driving sales and customer-centered service, maintaining consistent merchandise and store-readiness standards, and leading the team in executing company initiatives. The Store Manager recruits and develops sales-focused leaders and colleagues, manages performance and talent development, and supports local community initiatives. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, based on department and company needs.

Requirements

• High school diploma or equivalent work experience in a related field.
• 5+ years of direct experience.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to perform heavy lifting, constant moving, standing, and reaching with arms and hands.
• Able to stand for at least two consecutive hours and lift at least 30 lbs.
• Able to stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
• Coach, follow up with, and recognize team members to support development and sales performance.
• Ensure leadership completes weekly business reviews and supports action plans to address deficiencies.
• Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
• Manage hours, attendance, and weekend-hours utilization.
• Coach the leadership team toward Colleague Star Reward goals and communicate program benefits.
• Lead delivery of company initiatives and clearly communicate objectives and priorities.
• Maintain awareness of and compliance with shortage-prevention policies and procedures.
• Coach professional and hourly colleagues to deliver selling behaviors that enhance the customer experience.
• Mentor Sales & Customer Service Managers in coaching colleagues using weekly Sales Reports and formal and informal observations.
• Review reports and colleague observations, provide constructive feedback to leaders, and identify improvement areas.
• Recognize successful selling behaviors and coach the store team to improve sales performance.
• Maintain active supervision throughout the store and ensure the store is clean, organized, customer-ready, and easy to shop.
• Recruit qualified sales-focused leaders and build a talent pipeline for advancement and promotion.
• Ensure timely completion of required training and leadership engagement with new hires.
• Execute recognition programs and energize and engage colleagues through storewide rallies.
• Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
• Hold the leadership team accountable for consistent coaching.
• Conduct ongoing talent analysis and establish career progression plans for key positions to retain talent and reduce turnover.
• Use talent strategies and tools to support colleague development, promotion, and advancement.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
• Manage the team to meet or exceed performance and behavioral expectations.
• Address complaints and resolve problems with colleagues.
• Lead the team in supporting local community initiatives.
• Maintain regular, dependable attendance and punctuality.
• Foster acceptance and respect and strengthen authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED