Store Manager - Kay Jewelers - Tysons Corner Center

KAY•McLean, VA

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Reporting to the District Manager, the Store Manager uses personal selling, leadership, and coaching to promote a People First environment, foster diversity and inclusion, build lasting customer relationships, and deliver an exceptional customer experience. The Store Manager communicates performance expectations and company initiatives, develops employees, and ensures consistent representation of the brand in customer interactions and store visuals. The role oversees sales performance, store operations, customer outreach, staffing and onboarding, inventory control, visual merchandising, compliance, and the cleanliness and presentation of the location. It also includes analyzing reports, identifying opportunities, coaching the team, and collaborating with nearby Signet store managers. The position generally aims for a five-day, 40-hour workweek during non-peak periods, with a schedule that includes opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. Regular scheduled attendance is essential. Travel to training sessions and business meetings, including air and overnight travel, may be required. Base pay is $50,000–$67,750, plus sales commission; final pay depends on experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, and move between display cases to handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations, explain company strategies and initiatives, and ensure team members understand their goals and how to achieve them.
Coach and develop staff to deliver an exceptional customer experience, represent the brand consistently, and execute store visuals and marketing.
Provide customer outreach, follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Attain sales projections and quotas, develop strategies to maximize personal and team sales, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports, identify trends and root causes of operational issues, and implement plans and initiatives to improve results.
Monitor competitor marketing, merchandising, and payment programs and inform management of changing merchandise and service needs or excesses.
Select, onboard, train, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and encourage team participation and idea sharing.
Maintain accurate team member records so employees receive eligible Total Rewards.
Establish a positive, professional, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Collaborate with Signet store managers in the same mall or vicinity to share information, use resources efficiently, and accomplish shared objectives.
Work a schedule that supports store operating hours, sales needs, customer traffic, coverage, and time for coaching and training; hours increase during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.