Store Manager (Los Gatos)

gorjana • Los Gatos, CA

11d • $75,000 - $85,000

About The Position

The Store Manager is responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. The role calls for a motivated, adaptable, coachable, values-oriented leader who develops talent and is passionate about the gorjana brand.

The Store Manager leads sales performance and customer clienteling, represents the brand, and creates action plans to maintain or improve results. They recruit, onboard, train, and develop team members; communicate initiatives and goals effectively; and build a collaborative, accountable, and trusting team.

The role also leads customer service and brand presentation, including coaching the team on return policies and resolving customer concerns. Operational duties include executing daily store operations, scheduling to business needs and budget, managing inventory according to SOPs, and leading opening and closing duties. The position requires full-time hours with open availability, including flexibility to work nights, weekends, and holidays.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least six hours per shift.
• Ability to work full-time hours with open availability, including nights, weekends, and holiday shifts.
• Adaptability and ability to manage change.
• Organization and excellent time-management skills.
• Ability to identify and recruit talent.
• Motivation and results-driven approach.
• Coachability and willingness to receive feedback.
• Passion for the gorjana brand.

Responsibilities

• Oversee overall store performance and KPIs.
• Represent the brand, educate customers about its history, and maintain knowledge of its products and the industry.
• Create action plans to maintain or improve store performance.
• Build new and repeat business through customer clienteling.
• Recruit, onboard, train, and develop internal and external talent.
• Communicate effectively, energize and encourage the team, and foster collaboration, accountability, and trust.
• Communicate new initiatives and goals in a timely and effective manner.
• Lead by example in setting expectations for customer experience, team conduct, and personal presentation.
• Lead and coach the team on return policies while prioritizing the overall customer experience.
• Respond professionally and promptly to customer complaints and concerns, focusing on resolution.
• Lead execution of brand visual standards and updates.
• Execute daily store operations efficiently and on time.
• Schedule team members according to business needs and budget.
• Manage store inventory in an organized and detailed manner according to SOPs.
• Lead store opening and closing duties.

Benefits

• Commission and bonus opportunities.
• Employer-sponsored medical, vision, dental, and life insurance benefits for the employee and family.
• Generous employee discount and product perks program.
• Maternity and disability benefits.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed