Los Gatos - Shift Supervisor
About The Position
As a Team Lead (Shift Supervisor), you supervise daily shift activities and support a dynamic team. You motivate and inspire team members, set expectations for superior service and drink quality, and contribute to a welcoming environment while embodying Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The role includes handcrafting coffee alongside Baristas, building customer and community relationships, supporting team performance and training, assisting with store operations, and implementing safety programs. Philz describes its workplace as inclusive, fun, creative, and vibrant, where team members can be themselves and have schedule flexibility. Barista experience is not required; Philz will teach the necessary skills. Previous supervisory experience in a fast-paced food and beverage environment is preferred.
Requirements
- Passion for people and willingness to learn.
- Ability to operate a variety of machines, tools, and equipment.
- Visual acuity to make general observations regarding safety and work accuracy.
- Ability to remain stationary for a minimum of three hours.
- Ability to stand, walk, stoop, and kneel.
- Ability to lift up to 50 pounds intermittently and repeatedly lift 3 pounds to shoulder height.
- Ability to grasp, finger, and reach.
- Ability to express or exchange information by spoken word.
Nice To Haves
- Previous supervisory experience in a fast-paced food and beverage environment is preferred.
Responsibilities
- Assign team members to appropriate positions based on their strengths and shift needs.
- Handcraft drinks alongside Baristas and model quality and care.
- Build relationships with customers and the local community.
- Assess team members’ performance, including service and drink quality.
- Hold team members accountable to scheduled shifts, arrange coverage for call-outs, and ensure breaks and lunches are provided.
- Communicate team member performance to Store Leaders and other Shift Supervisors.
- Support promotions and train new hires in-store.
- Assist the Store Leader with operational and administrative duties.
- Help implement and maintain Philz safety programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz merchandise
- Opportunities for growth and advancement
- Tips through a team tip pool
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
