Retail General Manager Los Gatos

Office Depot • Los Gatos, CA

8d • $70,304 - $80,000

About The Position

The Retail General Manager owns the store’s results for sales, services, operations profit, and customer and community relationships. The role drives the overall customer experience and sales-service culture, manages sales performance, identifies opportunities, and develops store strategies to meet sales and operational goals, increase conversion rates, drive customer traffic, and maximize profitability.

The General Manager leads associate hiring, training, development, talent assessment, performance management, recognition, and succession planning. They coach and counsel associates, build a positive and inclusive workplace, and motivate teams to provide memorable customer service. The role also engages with the local community and hosts in-store events for small and medium businesses to build client relationships, improve retention, and increase brand awareness and loyalty.

The position oversees merchandising, staffing, inventory, assets, expenses, store operations, and execution of company standards. It also involves resolving associate and customer concerns, communicating company initiatives and policies, acting as an external key carrier, and ensuring compliance with applicable safety and legal requirements. The General Manager is an active Change Champion and performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and point-of-sale (POS) systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer-service experience.
• Create and manage a sales-focused environment through associate training and development; assess and develop talent and maintain succession plans.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Implement and apply the information, training, certifications, tools, and systems needed to meet customer needs.
• Engage with the local community to build client relationships, improve retention, and increase brand awareness and loyalty.
• Manage associate performance, talent assessment, development, and recognition; provide direction, coaching, and timely counseling, and handle conflicts with appropriate business partners.
• Foster an inclusive environment that supports diversity, creative and innovative thinking, and risk taking.
• Increase sales and profitability; plan staffing needs using the labor model and workforce management system to support effective, cost-efficient scheduling.
• Manage inventory levels, assets, and expenses using financial controls; review receiving, data entry, cash handling, payroll control, merchandise flow-through, and replenishment processes.
• Deliver timely developmental feedback and performance appraisals to associates.
• Oversee merchandising, operations, and execution of store and company standards; maintain store appearance, cleanliness, stock levels, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates, and ensure associate understanding of benefits, directives, and programs.
• As an external key carrier, help ensure building and associate safety and security; perform opening and closing duties, including alarm activation and deactivation, cash handling, store balancing, and other system processes.
• Obtain and maintain Sales Leader and other required position-specific certifications; complete management training and comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Act as a Change Champion by initiating and supporting company changes.
• Perform other duties as assigned.

Benefits

• Company benefits package, including a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED