Retail General Manager Los Gatos

Office Depot • Los Gatos, CA

7d

About The Position

The Retail General Manager owns the store’s results for sales, services, operations profit, and customer and community relationships. The role leads the store’s customer experience and sales-service culture, develops strategies to increase sales, conversion rates, customer traffic, and profitability, and ensures company and store standards are implemented.

The General Manager leads associate hiring, training, development, performance management, talent assessment, recognition, and succession planning. The role provides coaching and feedback, supports a positive and inclusive workplace, manages associate and customer concerns, and acts as a change champion. The General Manager also engages with the local community and hosts in-store events for small and medium businesses to strengthen client relationships and brand loyalty.

The position oversees staffing and scheduling, inventory, assets, expenses, merchandise flow and replenishment, merchandising, store operations, and execution of company standards. As an External Key Carrier, the General Manager helps ensure building and associate safety and security and performs opening and closing duties, including alarm, cash-handling, and store-balancing processes. The role requires completion of management training and applicable certifications, and compliance with relevant safety and employment requirements.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with demonstrated people-management abilities.
• Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels, independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, and inspire associates to build trust, brand loyalty, and exceptional customer service.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent, build bench strength, and support succession planning.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Ensure associates have and effectively use the information, training, certifications, tools, and systems needed to serve customers.
• Engage with the local community to strengthen client relationships, retention, brand awareness, and loyalty.
• Manage associate performance, talent assessment, development, recognition, and performance appraisals.
• Support an inclusive environment that embraces diversity and encourages creative and innovative thinking and risk-taking.
• Provide direction, coaching, and real-time performance counseling; manage associate conflicts and partner with business partners as needed.
• Increase sales and profitability and identify sales opportunities.
• Plan staffing using labor and workforce management systems to support effective, cost-efficient scheduling.
• Manage inventory, assets, and expenses; review operational processes including receiving, data entry, cash handling, and payroll control.
• Manage merchandise flow-through and replenishment.
• Oversee merchandising, operations, and execution of store and company standards.
• Maintain store appearance and ensure compliance with signage, labeling, merchandise presentation, and visual standards.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associate understanding of company benefits, directives, and programs.
• As an External Key Carrier, help ensure building and associate safety and security and perform opening and closing responsibilities, including alarm activation and deactivation, cash handling, and daily store balancing.
• Obtain and maintain Sales Leader certification and other required position-specific certifications.
• Complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
• Adhere to OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED