Store Manager (Los Gatos)

gorjana • Los Gatos, CA

11d

About The Position

The Store Manager is responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. The ideal candidate is motivated, adaptable to change, coachable, values oriented, skilled at developing talent, and passionate about the gorjana brand.

The role leads sales performance and customer relationship-building, recruits and develops team members, and sets the standard for customer service and personal presentation. It also oversees visual standards, daily operations, scheduling, inventory, and opening and closing duties. The position requires full-time availability, including flexibility to work nights, weekends, and holidays.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least six hours per shift.
• Ability to work full-time hours with open availability and flexibility to meet business needs, including nights, weekends, and holidays.
• Organized with excellent time-management skills.
• Motivated and results driven.
• Coachable and receptive to feedback.
• Passionate about the gorjana brand.

Nice To Haves

• Adaptable and able to manage change.
• Able to spot and recruit talent.

Responsibilities

• Lead overall store performance and key performance indicators.
• Represent the brand, educate customers about its history, and maintain knowledge of its products and industry.
• Create action plans to maintain or improve performance and build new and repeat business through customer clienteling.
• Recruit, onboard, and develop internal and external talent.
• Communicate effectively, encourage collaboration and shared ideas, and foster accountability and trust.
• Communicate new initiatives and goals to the team in a timely and effective manner.
• Lead by example in providing a strong customer experience and setting expectations for the team's daily conduct and personal presentation.
• Lead and coach the team on return policies while prioritizing the customer experience.
• Respond professionally and with a focus on resolution to customer complaints and concerns.
• Lead execution of brand visual standards and updates.
• Execute daily store operations in a timely and efficient manner.
• Schedule team members according to business needs and budget.
• Manage store inventory in detail and in accordance with standard operating procedures.
• Lead store opening and closing duties.

Benefits

• Commission and bonus opportunities.
• Employer-sponsored medical, vision, dental, and life insurance benefits for employee and family.
• Generous employee discount and product perks program.
• Maternity and disability benefits.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed