Store Manager (Tigard)

APCO LLC•Portland, OR

5d•Onsite

About The Position

The Store Manager leads the overall performance, compliance, and daily operation of an assigned Chalice dispensary. The role is accountable for customer experience, team development, sales execution, labor management, inventory integrity, cash controls, safety, security, and compliance with applicable OLCC, METRC, and company requirements. The Store Manager translates retail objectives into clear priorities, builds accountable and knowledgeable teams, and maintains a warm, professional, service-focused cannabis retail environment. As the primary on-site leader, the manager is expected to use sound judgment, communicate proactively, and escalate material operational, employee-relations, financial, or compliance matters to Retail Operations leadership and Human Resources as appropriate. The Store Manager is also expected to maintain proficiency in and perform all essential duties assigned to the Product Specialist, Shift Lead, and Assistant Store Manager roles. The position is on-site only and requires schedule flexibility to support store operations, including day and night shifts, weekdays, weekends, and holidays as needed.

Requirements

Must be 21 years of age or older.
High school diploma or equivalent.
Must possess and maintain a valid OLCC Marijuana Worker Permit to be considered for employment; the permit fee is reimbursed after 90 days of employment.
At least three years of progressive retail, hospitality, or customer-facing experience, including meaningful responsibility for daily operations and team performance.
At least two years of supervisory or management experience, including employee coaching, scheduling, performance management, and operational decision-making.
Demonstrated ability to lead through others, establish accountability, manage competing priorities, and deliver results in a fast-paced environment.
Strong written, verbal, interpersonal, coaching, de-escalation, and problem-solving skills.
High attention to detail and ability to maintain accurate records in a regulated, cash-intensive retail environment.
Proficiency with basic computer applications and ability to learn point-of-sale, inventory, scheduling, timekeeping, communication, and compliance systems.
Reliable transportation to and from work.
Availability to work days, nights, weekends, holidays, and other shifts required to support store operations.
Ability to lift up to 25 pounds regularly and perform the physical duties of the position, with or without reasonable accommodation.

Nice To Haves

Previous Store Manager or comparable general-management experience in a high-volume retail environment.
Experience managing a licensed cannabis dispensary or another highly regulated, age-restricted retail operation.
Advanced working knowledge of OLCC cannabis regulations, METRC, responsible-sales requirements, inventory controls, and dispensary security practices.
Strong cannabis product knowledge, including strains, cannabinoids, terpene profiles, product categories, consumption methods, and responsible-use considerations.
Experience managing sales plans, store budgets, labor targets, scheduling, inventory purchasing, shrink, cash controls, and operational performance metrics.
Experience developing assistant managers and frontline supervisors and building internal succession plans.
Post-secondary education in business, retail management, hospitality, or a related field.

Responsibilities

Lead daily dispensary operations and set expectations for customer service, sales execution, compliance, productivity, and professional conduct.
Build and sustain a warm, customer-first culture emphasizing cannabis education, responsible sales, product knowledge, and Chalice service standards.
Recruit, interview, select, onboard, train, coach, and retain store employees in partnership with Human Resources and Retail Operations leadership.
Set performance expectations, conduct check-ins and evaluations, provide documented coaching, and address performance or conduct concerns.
Develop Assistant Store Managers, Shift Leads, and high-potential employees through delegated ownership, stretch assignments, product education, and succession planning.
Create and manage employee schedules, labor deployment, timekeeping review, attendance follow-up, and break coverage.
Monitor sales, traffic, conversion, average transaction, product mix, discounts, and other performance indicators; develop and execute action plans to improve results.
Lead promotions, merchandising initiatives, customer-engagement efforts, and product-education priorities, and monitor execution and results.
Maintain working knowledge of company policies, operating procedures, OLCC regulations, METRC requirements, purchase limits, responsible-sales practices, and security protocols.
Ensure accurate and timely METRC activity, product receiving, transfers, intake, adjustments, waste documentation, inventory counts, discrepancy research, and compliance records.
Maintain inventory integrity through cycle counts, audits, menu accuracy, product rotation, aging review, loss-prevention controls, and variance investigation.
Manage product ordering and inventory planning with Wholesale Purchasing and Retail Operations.
Review point-of-sale activity, register counts, cash reconciliations, deposits, discounts, voids, returns, and transaction exceptions; investigate discrepancies.
Maintain controls over keys, alarm access, restricted areas, regulated inventory, cash, deposits, and opening and closing procedures.
Keep the dispensary clean, organized, properly merchandised, safe, secure, and audit-ready.
Respond professionally to customer concerns and operational disruptions; document and escalate significant complaints, safety events, security incidents, suspected diversion, or compliance concerns.
Partner with Human Resources on employee relations, accommodations, investigations, corrective action, leave coordination, and sensitive personnel matters.
Maintain accurate store records and provide timely reporting on sales, labor, inventory, compliance, staffing, employee performance, incidents, and operational risks.
Collaborate with Retail Operations, Marketing, Wholesale Purchasing, Finance, Human Resources, and other departments to execute initiatives and resolve store-level issues.
Represent Chalice and Golden Grail Group with integrity, accountability, and professionalism.