Goodwill Store Manager

Easterseals-Goodwill Northern Rocky Mountain•West Jordan, UT

12d•Onsite

About The Position

The Store Manager manages all aspects of a retail thrift store, including staffing, donation processing and pricing, sales-floor presentation, and administrative oversight. The role is responsible for store logistics, inventory, performance, and goals, and oversees the donated-goods process from donation intake through production, sales-floor placement, and preparation for outlet or recycling. The manager also oversees merchandise production and pricing and maintains a safe, clean store environment. The position leads the store management team and daily operations, provides outstanding customer service, and recruits, hires, trains, and terminates staff. The manager works with the team to meet budget and production goals, ensures compliance with organizational policies and procedures, provides accurate reporting to internal departments, completes required safety assessments, and oversees the store budget, staffing, and goals. The position may require more than 40 hours per week, including evenings, weekends, and extended shifts.

Requirements

Customer service experience or skills.
Experience supervising and hiring staff.
Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, and webinar or conference-call tools.
Budget management and tracking skills.
Leadership, communication, organizational, and decision-making skills.
3–5 years of supervisory or management experience, preferably in retail.
High school diploma or equivalent.
Ability to read, write, and speak English to communicate with staff and customers.
Ability to move independently or with reasonable accommodation within the facility.
Ability to lift and carry 20–100 pounds with team lifting or mechanical assistance, and to stand, stoop, bend, or carry for extended periods.
Tolerance for extreme changes in temperature and humidity.
Reliable transportation, a good driving record, a valid driver’s license, and proof of personal vehicle insurance.
Must pass background and DMV checks.
Availability to work more than 40 hours per week as required, including evenings, weekends, and extended shifts.

Nice To Haves

Retail management experience is preferred.

Responsibilities

Manage store logistics, inventory, performance, and goals.
Manage the donated-goods process from donation intake through production, sales-floor placement, and preparation for outlet or recycling.
Merchandise the sales floor and oversee production and pricing of donated merchandise.
Maintain a safe and clean store environment.
Provide outstanding customer service and oversee the store management team and daily operations.
Recruit, hire, train, and terminate staff.
Work with the team to meet budget and production goals.
Ensure adherence to organizational policies and procedures.
Provide regular and accurate reporting to human resources, asset protection, safety, finance, and other departments.
Complete required safety assessments.
Oversee the store budget, staffing, and goals.