Case Manager- Goodwill/City Care

Family & Children's Services Career Center•Oklahoma City, OK

About The Position

The Case Manager coordinates and provides safe, timely, effective, efficient, equitable, and client-centered care. The role manages a caseload and helps clients access the services and support needed to achieve optimal health and well-being. Services may be provided in clients’ homes, in the community, or in a facility. The Case Manager assesses client needs, develops and coordinates care plans, and advocates for clients’ rights and needs, including supporting community reintegration through tailored assistance and skill-building activities as applicable to the program. The position works with clients, families, healthcare providers, social workers, therapists, and other stakeholders to coordinate care. The Case Manager documents care and outcomes, supports clients and families, and helps ensure compliance with applicable laws, regulations, and standards of practice. Continuing education, training, certification renewals, and assigned trainings must be completed as required. The position is located in the Oklahoma City area. Evening hours, weekends, and/or holidays may be required. This is a safety-sensitive position under the Oklahoma Medical Marijuana and Patient Protection Act and is subject to drug and alcohol testing, including random testing.

Requirements

High school graduate or equivalent.
Experience in mental health, criminal justice, or community-based social services.
ODMHSAS Case Manager II Certification, to be completed within 60 days of eligibility.
Valid driver’s license and satisfactory driving record.
Ability to adapt to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
Ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
Ability to work independently with limited supervision and produce timely, accurate, meaningful results.
Ability to cooperate effectively in multidisciplinary teams, contribute positively to group dynamics, and share knowledge and resources.
Ability to critically assess information, evaluate resources, consider multiple perspectives, solve complex problems, and make informed decisions.
Ability to manage multiple concurrent tasks and responsibilities and adapt to changing priorities in a fast-paced environment.
Ability to initiate and prioritize work, remain self-motivated, manage time independently, and deliver effective client care with minimal direct oversight.
Subject to drug and alcohol testing, including random testing, as a safety-sensitive employee.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Conduct comprehensive assessments of clients’ physical, psychological, social, and environmental needs.
Develop and implement individualized care plans in collaboration with clients, families, and other stakeholders, addressing client needs and goals and supporting community reintegration through tailored support and skill-building activities as applicable to the program.
Coordinate and monitor service delivery to ensure timely and appropriate care.
Advocate for clients’ rights and help them access necessary resources and services.
Provide emotional and practical support to clients and their families.
Evaluate clients’ progress and adjust care plans as required by the program.
Maintain accurate, up-to-date documentation of client care, progress, and outcomes.
Facilitate communication and collaboration among multidisciplinary teams, including healthcare providers, social workers, and therapists.
Participate in case conferences, team meetings, and other collaborative activities to support coordinated care.
Educate clients and families about available services and resources and help them make informed decisions.
Ensure compliance with relevant laws, regulations, and standards of practice.
Participate in continuing education, training, and professional development to stay current with case-management practices and trends.
Complete certification renewals and assigned trainings by their deadlines.
Travel to locations beyond the primary office and, when required, transport clients using an agency or personal automobile.