Case Manager- Goodwill/City Care

Family & Children's Services•Oklahoma City, OK

About The Position

The Case Manager coordinates and provides safe, timely, effective, efficient, equitable, and client-centered care. The role manages a caseload and helps clients obtain the services and support needed to achieve optimal health and well-being. Services may be provided in clients’ homes, in the community, or in a facility. The Case Manager assesses client needs, develops and coordinates care plans, and advocates for clients’ rights and needs. The position is located in the Oklahoma City area. Depending on the program, the Case Manager collaborates with clients, families, and other stakeholders on individualized plans that support clients’ goals and community reintegration through tailored support and skill-building. The role also coordinates with multidisciplinary teams and maintains accurate documentation. This is a safety-sensitive position subject to drug and alcohol testing, including random testing. Evening, weekend, and holiday work may be required.

Requirements

High school diploma or equivalent.
Experience in mental health, criminal justice, or community-based social services.
Obtain ODMHSAS Case Manager II Certification within 60 days of eligibility.
Valid driver license and satisfactory driving record; ability to use an agency or personal automobile to travel to locations beyond the primary office and/or transport clients.
Ability to adapt to changing priorities and unexpected situations.
Interpersonal skills to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
Ability to work independently with limited supervision and produce timely, accurate, and meaningful results.
Ability to cooperate and contribute effectively to multidisciplinary teamwork.
Critical-thinking skills to assess information, evaluate resources, consider multiple perspectives, and make informed decisions.
Ability to manage multiple concurrent tasks and adapt to changing priorities in a fast-paced environment.
Self-discipline to initiate and prioritize work, manage time independently, and deliver client care with minimal direct oversight.
The position is safety-sensitive and subject to drug and alcohol testing, including random testing; marijuana is included in the screening panel.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Conduct comprehensive assessments of clients’ physical, psychological, social, and environmental needs.
Develop and implement individualized care plans with clients, families, and other stakeholders, including tailored support and skill-building activities when applicable to the program.
Coordinate and monitor service delivery to ensure timely and appropriate care.
Advocate for clients’ rights and help them access necessary resources and services.
Provide emotional and practical support to clients and their families.
Evaluate client progress and adjust care plans as required by the program.
Maintain accurate and up-to-date documentation of clients’ care, progress, and outcomes.
Facilitate communication and collaboration among multidisciplinary teams, including healthcare providers, social workers, and therapists.
Participate in case conferences, team meetings, and other collaborative activities to support coordinated care.
Educate clients and families about available services and resources and help them make informed decisions.
Ensure compliance with relevant laws, regulations, and standards of practice.
Participate in continuing education, training, and professional development; complete certification renewals and assigned training by their deadlines.