Store Manager

Extra Space Storage • Lexington, KY

3d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures facilities meet cleanliness standards, maintain financial accuracy through effective reporting and controls, and deliver operational excellence. Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities. The position pays $17.50–$18.50 per hour. It is a day-shift role; the office closes at 6 p.m., and standard operating hours are 8 a.m. to 7 p.m.

Requirements

• At least 2 years of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• A high school diploma or GED.
• Ability to perform indoor and outdoor duties, from sedentary desk work to physical tasks, with exposure to seasonal weather conditions.
• Ability to stand, walk, climb stairs, bend, and sit as part of regular tasks.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance, across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED