Store Manager - Kay Jewelers Outlet - Tanger Outlet Center - Locust Grove

Signet Jewelers•Locust Grove, GA

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers Outlet store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, develops lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches staff, and ensures consistent representation of the brand. The role analyzes performance and operational reports, identifies opportunities and issues, develops plans to achieve sales goals, and collaborates with nearby Signet Store Managers. It also oversees talent selection, onboarding, training, performance development, customer service, merchandising, inventory control, and compliance with company policies. The schedule is based on store operating needs and includes a mix of opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air travel and overnight stays, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate effectively, and work independently without immediate supervision.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, sitting, stooping, bending, kneeling or crouching, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours, and to travel to training sessions and business meetings, including air and overnight travel when required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development objectives.
Personally sell and lead, coach, and motivate team members to achieve sales projections and quotas.
Set and communicate performance expectations, goals, and corporate initiatives; ensure team members understand how their work supports company objectives.
Train and coach team members to deliver exceptional customer experiences, resolve customer issues, conduct customer outreach, and follow up on customer requests.
Review reports and store operations to identify trends, successes, opportunities, and root causes of problems; develop and implement plans to address them.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise or service needs and excesses.
Collaborate with nearby Signet Store Managers to support communication, resource use, and shared objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Maintain open team communication and accurate team member data in company systems.
Establish a positive and professional work atmosphere in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet operating hours, sales requirements, customer traffic, store coverage, and coaching and training needs, including opening and closing shifts and weekend work.
Perform additional duties and projects as assigned and maintain consistent scheduled attendance.