Store Manager - Kay Jewelers Outlet - Tanger Outlet Center - Locust Grove

KAY•Locust Grove, GA

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers Outlet store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops staff, and ensures consistent representation of the brand in customer interactions and store visuals. The role analyzes sales and operational results, identifies opportunities and issues, develops plans, and works with nearby Signet store managers to support shared objectives. It also oversees hiring, onboarding, coaching, employee records, customer service, store presentation, policy compliance, and controls affecting sales and profit. The schedule should be based on business needs and include a mix of opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Consistent, regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and explain detailed information.
Reliability and dependability.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead daily store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Sell personally and lead, coach, and develop team members to support a People First store environment and deliver a best-in-class customer experience.
Communicate performance expectations, corporate initiatives, strategies, and processes, and ensure team members understand goals and their role in achieving them.
Train the team to provide exceptional customer service; handle customer outreach, follow up on requests, and empower team members to resolve issues within established parameters.
Attain sales projections and quotas, develop strategies to maximize personal and team sales, and analyze reports to identify trends, opportunities, and operational issues.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise and service needs.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor performance; maintain open communication and accurate team member records.
Establish a positive, professional, inclusive work atmosphere in which team members, guests, and vendors are treated with respect.
Respond to management directives and requests concerning merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the location and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet operating hours, sales requirements, customer traffic, store coverage, and coaching and training needs, including opening and closing shifts and weekend work.
Work with nearby Signet store managers to promote communication, collaboration, resource use, and shared objectives.
Perform additional duties and projects as assigned.