Store Manager

Circle K•Greenville, TX

1d•Onsite

About The Position

The Store Manager leads store operations, supervises employees, and supports customer service, store presentation, safety, training, communications, and financial performance. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; ensuring the store is clean, organized, stocked, and properly priced; maintaining professional relationships with suppliers and customers; and addressing complaints promptly. The manager plans and monitors store activities, maintains required files and reports, communicates regularly with employees and the District Manager, and ensures that required training and employment notices are completed and accessible. The position analyzes sales, expenses, budgets, forecasts, merchandise margins, and financial discrepancies to help maximize sales and net profits, while safeguarding store funds. The role requires at least 50 hours per week and can include work on all shifts, weekends, and holidays. Approximately 95% of work is indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may work with minimal direction and periodic supervision, and must be able to work alone.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage the functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
Valid driver's license and dependable transportation.
Ability to have open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with the hands throughout the shift, with eye-hand coordination.
Ability to push or pull with the arms using up to 20 pounds of force.
Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
Ability to stand and/or walk for an entire shift and work alone.
Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors.
Ability to tolerate occasional noise and, if needed, climb a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service.
Assign tasks and maintain a clean, adequately stocked, organized, and well-kept store in accordance with company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within company guidelines and according to business needs to maximize customer service and maintain the store image.
Use non-discriminatory management practices when hiring, training, counseling, mentoring, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Maintain regular and predictable onsite attendance and promote a safe, positive public image in the neighboring community.
Prepare timely employee performance appraisals and required check-ins in Workday, including 30-, 60-, and 90-day, 12-month, and ongoing anniversary check-ins.
Train employees to meet company standards for customer service, store image, marketing execution, safety, and cash awareness.
Ensure employees complete required training on time.
Ensure employees receive timely communications and establish recurring communication meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to achieve desired objectives.
Organize and maintain store files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and understand and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Notify the District Manager of sales, cash, inventory, or operating discrepancies.
Perform other duties as required by business needs.