Toys"R"Us Store Manager
About The Position
Toys“R”Us is seeking a highly motivated Store Manager to lead its Rivertown Crossing store. The Store Manager is responsible for planning and executing daily operations, developing the team, and achieving sales targets while providing customers and associates with a positive, memorable, and fun experience. The role also connects customers and the store with Home Office functions, including Merchandising, Promotions, Events, Training, and Finance. The Store Manager builds an appealing, engaging store environment; recruits and develops a customer-focused team; sets expectations and provides coaching and feedback; and plans and analyzes business performance. The position also shares product, selling, and customer insights with associates and Home Office partners, and ensures the store operates safely and profitably through effective staffing, scheduling, loss prevention, policy compliance, and inventory management. The work involves an indoor retail environment, shift work, interaction with others and customers, noise, electrical equipment, high places, moving objects, and dirt or dust. Physical activities may include climbing, pushing or pulling, lifting and carrying up to 50 pounds, moving between locations, and standing for long periods. The job description lists requirements related to seeing, speech, hearing, touch, repetitive hand and wrist movement, dexterity, reading, writing, basic math, analysis, and decision-making.
Requirements
- A BA, BS, or associate degree is required.
- Proven successful experience as a retail store manager with a sales focus.
- Self-motivated, accountable, responsible, and open to feedback.
- Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
- Ability to manage the sales floor by delegating tasks effectively and ensuring appropriate stocking, visual merchandising, and customer focus.
- Attention to detail.
- Passion for the work, optimism, and a solution-oriented mindset.
Nice To Haves
- At least two years of professional experience in retail, hospitality, or event execution management, or in primary or secondary education teaching.
- Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
- Experience in behavioral coaching, conflict management, training, and development.
- Proficiency with computer skills such as Microsoft Office.
- POS experience.
Responsibilities
- Inspire and motivate the team with a clear vision of the customer experience and the teamwork needed to deliver it.
- Build enthusiasm and product knowledge, and coach associates on anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
- Partner with the visual merchandising team to execute merchandising standards and marketing strategies.
- Recruit, hire, train, and retain associates capable of meeting sales targets while maintaining a cheerful, stimulating environment.
- Communicate expectations for customer experience, visual merchandising, and operational execution.
- Promote continuous growth and accountability; hold associates accountable for customer-centric selling behaviors and sales contributions.
- Provide timely training and constructive feedback, conduct mid-year and annual reviews, and celebrate team successes.
- Establish plans to generate sales and improve key performance indicators (KPIs), analyze KPIs, and make real-time business decisions.
- Set in-store event goals and work with Home Office to assess events’ sales and traffic impact and return on investment.
- Connect delivery of the customer experience to sales goals.
- Ensure associates have the product knowledge, selling skills, and engagement methods needed to create an effective in-store experience.
- Share customer insights and constructive feedback about events, merchandising, and product presentation with Home Office partners.
- Keep associates informed about company policies and promotions and ensure resources are used effectively.
- Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the customer experience.
- Protect company assets by providing loss prevention training, maintaining loss prevention protocols, following company policies, maintaining safety standards, and managing store supply inventory.
- Delegate tasks effectively and maintain a stocked, visually merchandised sales floor and a customer-focused store atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
