Toys"R"Us Store Manager

Go! Retail Group•Newton, MA

About The Position

Toys“R”Us is seeking a highly motivated Store Manager to lead the team at its flagship store at Tanger San Marcos. The Store Manager embodies the Toys“R”Us brand and Pillars of Play, and is committed to providing positive, memorable, and fun experiences for customers and associates. The role plans and executes daily operations, develops the team, achieves sales targets, and connects customer and store insights with Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The Store Manager creates an engaging store environment, builds and develops a customer-centric team, sets clear expectations, and provides coaching and performance feedback. The position also plans and analyzes business performance, shares product and customer learnings with Home Office partners, and ensures the store operates safely, profitably, and in accordance with company policies and standards.

Requirements

A BA, BS, or Associate’s degree is required.
Proven successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, innovation, and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to manage a sales floor, delegate tasks, and ensure the floor is appropriately stocked and visually merchandised while associates remain customer-focused.
Attention to detail and a passionate, optimistic, solution-oriented approach to work.
Ability to perform the listed physical and mental requirements, including lifting and carrying up to 30 pounds, standing for long periods, climbing, pushing and pulling, and moving between locations.

Nice To Haves

At least 2 years of professional experience in retail, hospitality, event execution management, or primary or secondary education teaching.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Proficiency with computer skills such as Microsoft Office; POS experience is preferred.

Responsibilities

Inspire and motivate the team with a clear vision of the customer experience and the teamwork needed to deliver it.
Promote enthusiasm and knowledge of new products and cultivate an engaging store culture.
Coach team members on anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
Partner with visual merchandising to execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain associates capable of meeting sales targets while maintaining a cheerful, stimulating environment.
Communicate clear expectations for customer experience, visual merchandising, and operational execution.
Develop a culture of continuous growth and accountability; hold associates accountable for customer-centric selling and sales performance.
Provide timely training and constructive feedback, conduct mid-year and annual reviews, and celebrate team successes.
Establish strategic plans to generate sales and improve KPIs; analyze KPIs to make real-time business decisions.
Set goals for in-store events and, with Home Office partners, assess event sales and traffic impact and return on investment.
Connect consistent delivery of the customer experience to sales goal achievement.
Ensure associates have product knowledge, selling skills, and engagement methods to create compelling customer experiences.
Share customer insights and constructive feedback about events, merchandising, and product presentation with Home Office partners in a solution-oriented manner.
Keep associates updated on company policies and promotions and ensure resources are used effectively.
Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the customer experience.
Protect company assets through loss prevention training and protocols, safety standards, policy compliance, and store supply inventory management.
Delegate tasks effectively and maintain appropriate stock levels, visual merchandising, customer-focused associates, and a store atmosphere that reflects Toys“R”Us.