Toys"R"Us Store Manager

Go! Stores•Grandville, MI

2d•$24

About The Position

Toys“R”Us is seeking a highly motivated Store Manager to lead the team at its Rivertown Crossing location. The Store Manager embodies the Toys“R”Us brand and Pillars of Play and is committed to delivering positive, memorable, and fun experiences for customers and associates. The role plans and executes daily operations, develops the team, achieves sales targets, and serves as a connection between customers and Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The Store Manager creates an appealing store environment, builds and develops a customer-centric team, provides leadership and coaching, analyzes business performance, and shares insights with Home Office partners. The role also ensures the store operates safely and profitably, protects company assets, maintains company standards, and aligns staffing, payroll, schedules, and inventory with business needs. The position requires a degree and relevant professional experience, with retail store management and sales experience emphasized. The manager must be able to work a flexible schedule, including holidays, nights, and weekends, and perform the stated physical, mental, and work-environment requirements, with reasonable accommodations considered upon request. Salary listed: $24.00.

Requirements

A BA, BS, or associate’s degree is required.
At least two years of preferred professional experience in one or more of retail, hospitality, event execution management, or primary or secondary education teaching.
Proven successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, open to feedback, and attentive to detail.
Solution-oriented leadership, innovation, curiosity, passion for the work, and an optimistic mindset.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to manage a sales floor and delegate tasks effectively.
Physical abilities listed include lifting and carrying up to 50 pounds, pushing and pulling, climbing, repetitive hand and wrist motion, standing for long periods, and moving distances within and between locations.
Mental requirements listed include reading and writing, basic math, analysis and comprehension, and judgment and decision-making.
Work-environment conditions listed include shift work, working alone and with others, verbal and face-to-face contact, noise, mechanical and electrical equipment, high places, moving objects, and dirt or dust.

Nice To Haves

Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Proficiency with computer skills such as Microsoft Office.
POS experience.

Responsibilities

Inspire and motivate the team by communicating a clear vision for the customer experience and teamwork.
Build enthusiasm and product knowledge, and coach associates to anticipate customer needs, encourage purchases, and create a fun store atmosphere.
Partner with the visual merchandising team to execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain associates capable of achieving sales targets and delivering a cheerful, stimulating environment.
Communicate expectations for customer experience, visual merchandising, and operational execution.
Develop a culture of continuous growth and accountability; coach associates on customer-centric selling and sales performance.
Deliver timely training and constructive feedback, conduct mid-year and annual reviews, and celebrate team successes.
Establish strategic plans to generate sales and improve KPIs; analyze KPIs to make real-time business decisions.
Set in-store event goals and assess event sales, traffic impact, and return on investment in partnership with Home Office.
Connect consistent delivery of the customer experience to sales goals, and ensure associates have product knowledge, selling skills, and engagement methods.
Share customer insights and constructive feedback about events, merchandising, and product presentation with Home Office partners.
Keep associates informed about company policies and promotions and ensure they use resources effectively.
Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the customer experience.
Protect company assets through loss-prevention training and protocols, maintain safety standards, follow company policies, and manage store supply inventory.
Delegate tasks effectively and ensure the sales floor is appropriately stocked and visually merchandised, associates remain customer-focused, and the store atmosphere reflects the brand.