Toys"R"Us Store Manager

Go! Stores•Smithfield, NC

3d•$24 - $24

About The Position

The Store Manager leads the Toys“R”Us store at Carolina Prem Outlets and is responsible for planning and executing daily operations, developing the team, and achieving sales targets. The role represents the Toys“R”Us brand and Pillars of Play and is committed to delivering a positive, memorable, and fun experience for customers and associates. The Store Manager also serves as a connection between customers and Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The position combines team leadership, customer experience, merchandising, sales and business analysis, training, and store operations. The Store Manager establishes an engaging store environment, develops a customer-focused team, analyzes key performance indicators to guide decisions, and works with Home Office partners to evaluate events and share in-store insights. They are also responsible for maintaining safe, profitable operations, protecting company assets, and ensuring compliance with company policies and loss-prevention protocols. The role requires a BA, BS, or associate degree. At least two years of professional experience in one or more of retail, hospitality, event execution management, or primary or secondary education teaching is preferred. The position pays $24.00; the posting does not specify the pay period.

Requirements

A BA, BS, or associate degree is required.
At least two years of professional experience in retail, hospitality, event execution management, or primary or secondary education teaching is preferred.
Demonstrated successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, innovation, and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to delegate effectively and manage sales-floor stocking, visual merchandising, and customer-focused service.
Attention to detail and a passionate, optimistic, solution-oriented approach to work.
Proficient computer skills, such as Microsoft Office.
Ability to meet the described physical and mental requirements, with reasonable accommodation where applicable; these include lifting and carrying up to 50 pounds, standing for long periods, moving between locations, and performing tasks involving reading, writing, basic math, analysis, and decision-making.

Nice To Haves

Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Point-of-sale (POS) experience.

Responsibilities

Create an animated, appealing store environment and communicate a clear vision of the customer experience and teamwork needed to deliver it.
Inspire the team to embrace products and build excitement, enthusiasm, and product knowledge.
Coach associates in anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
Partner with the visual merchandising team and execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain associates capable of meeting sales targets and maintaining an engaging environment.
Communicate expectations for customer experience, visual merchandising, and operational execution.
Develop a culture of continuous growth and accountability; hold associates accountable for customer-centric selling behaviors and sales contributions.
Provide timely training and constructive feedback, conduct mid-year and annual reviews, and celebrate team successes.
Establish strategic plans to generate sales and improve key performance indicators (KPIs); analyze KPIs to make real-time business decisions.
Set in-store event goals and, with Home Office, assess event sales and traffic impact and return on investment.
Connect delivery of the customer experience to sales goals.
Ensure the team has the product knowledge, selling skills, and engagement methods needed to create an effective in-store experience.
Share customer insights and constructive feedback about events, visual merchandising, and product presentation with Home Office partners.
Keep associates informed about company policies and store promotions and ensure they use resources effectively.
Evaluate sales, staffing, and payroll budgets, and align daily operations and schedules with business needs.
Protect company assets through loss-prevention training and protocols, safety standards, and adherence to company policies.
Manage store supply inventory.
Manage the sales floor by delegating tasks, maintaining stock and visual merchandising, and ensuring associates remain customer-focused.