Toys"R"Us Store Manager
About The Position
Toys“R”Us is seeking a highly motivated Store Manager to lead the team at its Carolina Prem Outlets location. The Store Manager represents the Toys“R”Us brand and Pillars of Play and is responsible for creating a positive, memorable, and fun experience for Customers and Associates. The role plans and executes daily operations, develops the team, achieves sales targets, and acts as a connection between Customers and Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The Store Manager builds an engaging store environment, recruits and develops a customer-focused team, provides coaching and performance feedback, and analyzes business results to support sales and key performance indicators. The role also shares product and customer insights with Home Office partners and ensures the store operates safely, profitably, and in accordance with company policies, merchandising standards, and loss-prevention protocols.
Requirements
- A BA, BS, or Associate’s degree is required.
- Proven successful experience as a retail store manager with a sales focus.
- Self-motivated, accountable, responsible, and open to feedback.
- Solution-oriented leadership, innovation, curiosity, attention to detail, passion for the work, and an optimistic mindset.
- Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
- Ability to manage a sales floor by delegating tasks effectively and maintaining appropriate stocking, visual merchandising, customer focus, and store atmosphere.
- Ability to meet the position’s stated physical and mental requirements, including lifting and carrying up to 50 pounds, climbing, repetitive hand and wrist movement, standing for extended periods, and moving between locations.
- Computer proficiency, including Microsoft Office.
Nice To Haves
- At least two years of professional experience in retail, hospitality, or event execution management, or in primary or secondary education teaching.
- Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
- Experience in behavioral coaching, conflict management, training, and development.
- Point-of-sale (POS) experience.
Responsibilities
- Inspire and motivate the team by communicating a clear vision for the Customer experience and the teamwork needed to deliver it.
- Promote enthusiasm and knowledge of products and coach team members on anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
- Partner with the visual merchandising team to execute merchandising standards and marketing strategies.
- Recruit, hire, train, and retain Associates capable of meeting sales targets and delivering a cheerful, stimulating environment.
- Communicate clear expectations for customer experience, visual merchandising, and operational execution.
- Develop a culture of growth and accountability; hold Associates accountable for customer-focused selling behaviors and individual and store performance.
- Provide timely training and constructive feedback, conduct mid-year and annual employee reviews, and recognize team successes.
- Establish strategic plans to generate sales and improve KPIs, analyze KPIs for real-time business decisions, and set in-store event goals in partnership with Home Office.
- Assess event sales and traffic impact and return on investment, and connect delivery of the Customer experience to sales goals.
- Ensure the team has the product knowledge, selling skills, and engagement methods needed to create effective in-store experiences.
- Share customer insights about product assortment and constructive feedback about events, visual merchandising, and product presentation with Home Office partners.
- Keep Associates informed about company policies and promotions and ensure resources are used to improve Customer and Associate experiences.
- Evaluate sales, staffing, and payroll budgets, and align daily operations and schedules with business needs and the Customer experience.
- Protect company assets through loss-prevention training and protocols, safety standards, company policies, and management of store supply inventory.
- Delegate tasks effectively and ensure the sales floor is stocked, visually merchandised, customer-focused, and reflective of the Toys“R”Us brand.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
