Retail Customer Service Store Manager

M & D Supply Ace Hardware•Lumberton, TX

5h•$17 - $24

About The Position

The Store Manager at M&D Supply leads a high-performance team by educating, inspiring, and energizing employees. The role focuses on superior financial performance, customer loyalty, and developing a culture that differentiates M&D Supply from its competition. The Store Manager reports to the General Manager. The role includes recruiting and selecting employees; training and developing team members; developing and monitoring an annual financial plan; planning operational goals and schedules; leading the team to deliver M&D’s value proposition; and managing conflict and discipline in coordination with the General Manager. The Store Manager also evaluates employee performance, conducts one-on-one and staff meetings, trains employees on policies and procedures, administers routine team-member walks, grading, and testing, oversees the safety program, develops employee schedules, and attends manager meetings and training seminars.

Requirements

Must be at least 18 years old.
Six months to one year of experience in related fields and/or previous management experience.
Must be able to obtain Forklift certification and LP gas certification.
Skills include active listening, complex problem solving, judgment and decision making, service orientation, coordination, critical thinking, monitoring and assessing others’ performance, instructing, time management, negotiation, persuasion, mathematics, reading comprehension, systems analysis, and awareness of safety hazards and dangers.
Must be able to perform physical activities including stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.
Must be able to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.
Must be able to lift at least 80 pounds with assistance and 40 pounds without assistance, repeatedly from the ground to waist level.
Must have visual acuity for item identification, preparing and analyzing data and figures, transcribing, viewing a terminal, extensive reading, inspecting small defects and parts at close distances, accurately measuring and cutting building materials, and assessing the accuracy, neatness, and thoroughness of assigned work or observing facilities and structures.
Must be able to operate the listed machines and equipment, including a key machine, forklift, POS/Eagle Browser, computers, security systems, power saws, LPG filling equipment, power tools, cash register, POS program, Eagle Browser, and Open Office.
Demonstrates customer orientation by cheerfully meeting or exceeding internal and external customer expectations, conveying genuine service, seeing the customer’s perspective, and communicating to address expectations, needs, and concerns.
Demonstrates integrity through ethical conduct, taking responsibility for mistakes, keeping commitments, and treating others with respect.
Demonstrates teamwork by recognizing and supporting group goals, accepting different points of view, respecting team members, and building relationships.

Responsibilities

Recruit, identify, screen, and select qualified applicants for open positions.
Facilitate employees’ learning of job-related knowledge, skills, and behaviors.
Develop an annual financial plan for allocating resources and monitor variances throughout the year.
Develop goals and strategies to coordinate operational activities.
Lead employees to execute M&D’s value proposition.
Recognize and respond to conflicts between employees and customers and promote solutions.
Work with the General Manager to administer corrective action when employees fail to meet attendance, performance, or conduct requirements.
Evaluate employee performance in accordance with performance standards and assist the General Manager with preparing and administering performance reviews.
Plan and conduct one-on-one meetings with employee reports.
Plan and conduct staff meetings.
Train team members on new policies and procedures.
Administer routine walks, grading, and testing for team members, including ad execution, sales, and cashier activities.
Administer the safety program, including the safety bingo program.
Develop employee schedules.
Attend manager meetings and training seminars.