Retail Store Customer Service Specialist

Sherwin-Williams • San Angelo, TX

6d

About The Position

The Retail Store Customer Service Specialist supports the success of Sherwin-Williams retail stores by serving wholesale and retail customers, determining their needs, answering questions about products, and recommending suitable solutions. The role resolves customer concerns, works to maximize client satisfaction, stays current on product features, and maintains product quality and store presentation while consistently working toward sales goals.

The position involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, customers, staff, employees, vendors, contractors, and the public.

The role may require lifting and carrying materials, working scheduled hours that may include evenings and weekends, and assisting with deliveries. Candidates proceed through an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without requiring employment-work-visa sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits related to health and well-being, career development, inclusion and community connection, retirement, health care, overall well-being, and commuting; specific eligibility and offerings are available through the company’s benefits information for candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed