Retail Store Customer Service Specialist

Sherwin-Williams•Santa Fe, NM

About The Position

The Retail Store Customer Service Specialist supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering product questions, and recommending suitable products and services. The role resolves customer concerns, maintains product knowledge and store presentation standards, and delivers excellent service while working toward sales goals. The position includes customer contact, which may involve minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The role may involve sales transactions, product tinting and mixing, stocking and displaying merchandise, maintaining assigned areas and equipment, handling deliveries, and moving products. Employees must be willing to work all scheduled hours, which may include evenings and weekends, and must be able to lift and carry specified weights with or without reasonable accommodation.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

A valid, unrestricted driver's license.
At least a high school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.