Retail Store Customer Service Specialist

Sherwin-Williams • Midland, TX

15h

About The Position

The Retail Store Customer Service Specialist works closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable products and services. The role focuses on delivering excellent customer service, resolving customer concerns promptly, maintaining product knowledge and store presentation standards, and consistently achieving store sales goals.

The position involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, inclusion, and community connection.
• Benefits information is available through the company’s candidate benefits website; eligibility may depend on hiring and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed