Retail Customer Service Specialist

Sherwin-Williams • Blaine, MN

9d • Onsite

About The Position

This position supports the success of Sherwin-Williams retail stores. Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, support client satisfaction, maintain knowledge of product features, and help maintain the quality and visual standards of products and the store. The role focuses on delivering excellent customer service while meeting store sales goals.

The selected candidate will work at Store #703296, located at 10690 Baltimore St NE, Blaine, MN 55449. This is a full-time position with starting pay of $18.85 per hour. The role includes customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. A review of criminal history is required by the company for business, operational, and safety reasons.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Eligible for medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security benefits.
• Retirement and savings benefits.
• Generous time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed