Retail Customer Service Specialist

Sherwin-Williams•Blaine, MN

10d•Onsite

About The Position

The Retail Customer Service Specialist supports Sherwin-Williams retail store success by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role focuses on excellent customer service and sales, resolving customer concerns, staying knowledgeable about product features, and maintaining store and product presentation standards. The position is full-time at Store #703296, 10690 Baltimore St NE, Blaine, MN 55449, with a starting pay of $18.85 per hour. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position is eligible for health benefits, including medical, dental, and vision coverage, flexible spending accounts, disability coverage, security, retirement and savings benefits, and more. Additional benefits include personal leave, paid parental leave, medical leave, vacation, and holidays. The job posting describes a hiring process involving an online application, a digital video interview, and an in-store interview.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.