Retail Store Customer Service Specialist
About The Position
The Retail Store Customer Service Specialist supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. The role focuses on excellent customer service, resolving customer concerns, maintaining product and store presentation standards, keeping product knowledge current, and consistently meeting sales goals. The position involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
- For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.
Nice To Haves
- A valid, unrestricted driver's license.
- At least a high school diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive, trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist in making deliveries as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Stay knowledgeable about products and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Benefits
- The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting. Specific eligibility and offerings are available through the company's benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
