Retail Store Customer Service Specialist
About The Position
This position supports the success of Sherwin-Williams retail stores. Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, help ensure client satisfaction, stay current on product features, and maintain product and store presentation standards. The role is responsible for excellent customer service while consistently meeting store sales goals. Job duties involve customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company states that it has determined a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
- For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.
Nice To Haves
- Valid, unrestricted Driver’s License.
- High school diploma or GED.
- At least one year of experience in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive, trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications, as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Remain knowledgeable about products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
