STORE MANAGER - DGPP - CARTHAGE, NC STORE #1236

Dollar General•Carthage, NC

21d•Onsite

About The Position

The Store Manager oversees all employees and processes in a high-sales-volume retail store carrying food and general merchandise. The role ensures store functions—including ordering, receiving, stocking, merchandise presentation, staffing, cash handling, shrink control, and customer service—are completed efficiently and on time. Food categories include produce, dry foods, meats, and dairy and frozen foods. The manager is accountable for store performance, budgets, staffing, operational standards, safety, food handling, sanitation, customer service, and compliance with company policies and applicable laws. The role also represents the store with governmental regulatory agencies and regularly drives a personal vehicle to attend meetings, visit other stores, and make deposits.

Requirements

Ability to read and interpret operating statements and identify corrective actions for negative trends.
Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
Ability to read and interpret diagrams, health regulations, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform cash-register functions to generate reports.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices consistent with applicable law and company requirements.
Knowledge of local and state food-handling certification requirements and ability to obtain required food-handling management certifications.
Basic knowledge of personal and network computer systems for communicating with the corporate office, creating merchandise signage, and obtaining and emailing data and information.
Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
Knowledge of cash-handling procedures, including cashier accountability and deposit control.
Knowledge of inventory management and merchandising practices.
Knowledge of food-handling, safety, and sanitation regulations.
Ability to communicate information and standards effectively, verbally and in writing, to staff, suppliers, and customers.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Good organizational skills and attention to detail.
Ability to solve problems and handle a variety of situations involving store operations and business relationships.
Valid driver’s license.

Nice To Haves

Post-secondary business school training.
Five or more years of retail store experience, including at least one to two years as a store manager or in a similar position in a retail grocery store or equivalent operation.

Responsibilities

Manage all employees and total store processes.
Review operating statements and business trends, identify opportunities to improve sales, profitability, expense control, and shrink, and maintain compliance with company procedures and policies.
Review advertising and planner ordering plans, as well as perishable and food ordering processes to maximize sales and minimize markdowns.
Ensure the store meets or exceeds in-stock targets and validate Find–Fill processes and the seven-day workflow.
Facilitate efficient staging, stocking, and storage of merchandise; ensure merchandise presentation, fixtures, pricing, and signage follow established practices and plans.
Control damages and markdowns and manage the store budget.
Maintain cashier accountability, key control, scanning accuracy, security practices, and cash control procedures.
Recruit, interview, select, hire, train, assign tasks to, and retain qualified, high-performing employees.
Develop and maintain employee work schedules; ensure appropriate staffing and timely opening and closing according to posted store hours.
Train employees and authorized key carriers in store operations and employee supervision.
Evaluate employee performance and address performance or conduct issues through coaching, counseling, and, when necessary, termination.
Ensure compliance with federal and state labor laws and company policies; recommend pay rates and advancement and address employee leave requests appropriately.
Ensure staff obtain required local and state food-handling certifications.
Maintain safety, food-handling, and sanitation standards; plan and lead staff meetings and events that encourage safety, security, and policy compliance.
Represent the store and cooperate with governmental regulatory agencies.
Communicate and implement corporate and area initiatives concerning human resources, products, pricing, and merchandise presentation.
Lead superior customer service, address customer needs and requests efficiently and in a timely manner, and maintain daily customer contact to understand merchandise expectations.
Ensure store equipment is adequate and functional and recommend additional or alternative equipment when needed.
Ensure paperwork and documentation are completed according to guidelines and deadlines.