About The Position

The Store Manager is responsible for managing employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role ensures the store is properly staffed, opened and closed, and operating in accordance with company policies, procedures, and applicable labor laws. The manager leads employee recruitment, training, performance evaluation, development, and, when necessary, counseling or termination. The Store Manager oversees sales and operating results, inventory and replenishment, merchandise presentation, cash controls, security, and store cleanliness and safety. The role provides customer-service leadership, maintains required documentation, and ensures employees follow company expectations and procedures. The manager personally opens the store at least twice per week and personally closes it at least twice per week.

Requirements

  • Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform basic mathematical calculations, including percentages.
  • Knowledge of cash handling, cashier accountability, and deposit control.
  • Ability to perform IBM cash register functions to generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills and interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
  • Good organizational skills and attention to detail.
  • Ability to solve problems and handle situations where limited standardization exists.
  • High school diploma or equivalent strongly preferred.
  • One year of management experience in a retail environment preferred.
  • Frequent walking and standing; frequent bending, stooping, and kneeling.
  • Ability to frequently handle merchandise and equipment, including hand-held scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats.
  • Ability to lift up to 40 pounds frequently and up to 55 pounds occasionally.
  • Ability to climb occasionally using a ladder.
  • Must regularly drive or provide own transportation for bank deposits and occasional work-related travel.

Nice To Haves

  • High school diploma or equivalent.
  • One year of management experience in a retail environment.
  • Bilingual Spanish-speaking ability may be preferred at certain store locations.

Responsibilities

  • Recruit, select, hire, train, and retain qualified employees in compliance with labor laws and company policies.
  • Ensure the store is properly staffed and effectively opened and closed each day; personally open and close the store at least twice per week for each task.
  • Conduct performance evaluations, identify performance gaps, provide counseling or other solutions, and recommend pay rates and advancement.
  • Communicate performance, conduct, and safety expectations; coordinate meetings and events related to safety, security, and policies.
  • Review operating statements to identify business trends, including sales, profitability, and inventory turn, as well as expense-control opportunities, potential shrink, and errors.
  • Manage ordering, in-stock targets, seasonal direction, inventory, Basic Stock Replenishment, and cycle counts.
  • Oversee merchandise staging, stocking, storage, presentation, pricing, and signage according to company practices.
  • Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the store’s financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
  • Provide customer-service leadership and maintain a clean, organized, safe, and secure store.
  • Ensure the store has the tools needed to perform required tasks.
  • Ensure employee compliance with company policies and procedures, including the Standard Operating Procedures manual, Employee Handbook, and company communications.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Drive or provide own transportation to make bank deposits and occasionally attend management meetings or visit other Dollar General stores.
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