Store Manager - Webster Plaza, Worcester, MA

DTLR•Worcester, MA

About The Position

The Store Manager upholds the daily operations of a retail store and works to maximize sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is accountable for store staff quality and performance, budget and business results, policy compliance, loss prevention, safety, and operational standards. The Store Manager also identifies relevant market and merchandise opportunities and communicates them to the District Manager. A standard work week consists of a minimum of 46 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may involve working in multiple stores within the assigned district and requires reliable transportation and willingness to travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
Strong interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach with critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Oversee the overall quality and performance of retail store staff.
Analyze and measure business trends to maximize revenue and control costs at or better than plan.
Ensure compliance with all company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Recruit, select, train, and develop store personnel.
Conduct annual performance evaluations for all store employees.
Manage expenses and develop strategies to meet budget expectations.
Monitor and address loss or inconsistencies to achieve shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Identify market conditions and merchandise opportunities and communicate relevant information to the District Manager.
Uphold customer service standards and provide a friendly environment so customers receive outstanding service.
Perform other duties as assigned.