Store Manager - Webster Plaza, Worcester, MA

DTLR, Inc.•Worcester, MA

10d•$21 - $25•Onsite

About The Position

The Store Manager is responsible for daily retail store operations and for maximizing sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role oversees staff performance, business results, policy compliance, operational standards, safety, and shrink. The position requires working at multiple stores in the assigned district and a standard work week of at least 46 hours, with a flexible schedule that includes days, nights, weekends, and holidays.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent English-language communication skills.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive or confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores within the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Oversee the quality and performance of retail store staff.
Analyze and measure business trends to maximize revenue and control costs at or below plan.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Recruit, select, train, and develop store personnel.
Conduct annual performance evaluations for store employees.
Manage expenses and develop strategies to meet budget expectations.
Monitor and address loss or inventory inconsistencies to achieve shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Identify market conditions and merchandise opportunities and share relevant information with the District Manager.
Maintain company customer service standards and a friendly environment for customers.
Perform other duties as assigned.