Store Manager Rowlett/Garland

WhiteWater Express Car Wash • Rowlett, TX

6d • $47,500 - $55,000

About The Position

WhiteWater Express is seeking a Store Manager to support its car wash operations and contribute to a respectful, communicative, people-focused workplace. The role cultivates team culture, customer satisfaction, and future leaders while supporting day-to-day operations, especially when the General Manager is not onsite. The Store Manager leads team members, maintains operational efficiency and safety and service standards, supports staff development, and drives revenue performance. The position reports directly to the General Manager.

The role requires flexibility to work 45–50 hours per week, adjusting as needed to meet business demands. The base salary ranges from $47,500 to $55,000 depending on assigned location, with eligibility for a performance-based bonus under the company's incentive plan; bonus payments vary based on results and are not guaranteed.

Requirements

• High school diploma or equivalent; a combination of experience and/or education will also be considered.
• 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills and proven conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 lbs.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.
• Flexibility to work 45–50 hours per week and adjust as needed to meet business demands.

Nice To Haves

• Car wash experience is not required.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in selecting, developing, and retaining outstanding team members.
• Lead all General Manager responsibilities during the GM's absence to ensure seamless operations.
• Deliver a safe, clean, five-star experience for customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
• Maintain a safe, clean, and compliant workplace by consistently following safety protocols and preventive maintenance.
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Uphold company policies and enforce safety protocols.
• Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Comprehensive health benefits, including medical, dental, and vision.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Clear pathways for career advancement.
• Free weekly car washes.
• Eligible for a performance-based bonus under the company's incentive plan; bonus payments vary with results and are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED