Toys"R"Us Store Manager

Go! Retail Group•San Jose, CA

41d•Onsite

About The Position

Toys“R”Us is seeking a highly motivated Store Manager to lead its store at Greenwood Park Mall. The Store Manager embodies the Toys“R”Us brand and Pillars of Play and is committed to creating positive, memorable, and fun experiences for customers and associates. The role is responsible for planning and executing daily operations, developing the team, achieving sales targets, and connecting customers with Home Office functions such as merchandising, promotions, events, training, and finance. The Store Manager creates an appealing, engaging store environment; builds and coaches a customer-centric team; provides leadership and accountability; plans and analyzes business performance; shares insights with Home Office partners; and operates a safe, profitable, and entertaining store. The position requires flexibility to meet business needs, including holidays, nights, and weekends.

Requirements

A BA, BS, or associate degree is required.
At least two years of preferred professional experience in retail, hospitality, event execution management, or primary or secondary education teaching.
Proven successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, innovation, and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to manage a sales floor by delegating tasks effectively and maintaining stock, visual merchandising, customer focus, and an appropriate store atmosphere.
Attention to detail and a passionate, optimistic, solution-oriented approach to work.

Nice To Haves

Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Proficiency with computer applications such as Microsoft Office.
Point-of-sale (POS) experience.

Responsibilities

Inspire and motivate the team by communicating a clear vision for the customer experience and the teamwork needed to deliver it.
Promote new products and develop a store culture of excitement, enthusiasm, and product knowledge.
Coach team members to anticipate customer needs, encourage purchases, and create a fun store atmosphere.
Partner with visual merchandising and execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain associates capable of meeting sales targets and maintaining a cheerful, stimulating environment.
Communicate clear expectations for customer experience, visual merchandising, and operational execution.
Build a culture of continuous growth and accountability, including holding associates accountable for customer-centric selling behaviors and sales performance.
Provide timely training and constructive feedback, conduct mid-year and annual employee reviews, and celebrate team successes.
Establish strategic plans to generate sales and improve key performance indicators (KPIs).
Analyze KPIs and make real-time business decisions.
Set in-store event goals and, with Home Office, assess event sales and traffic impact and return on investment.
Connect consistent delivery of the customer experience to sales goals.
Ensure the team has product knowledge, selling skills, and engagement methods needed to deliver effective in-store experiences.
Share customer insights and constructive feedback about events, visual merchandising, and product presentation with Home Office partners in a solution-oriented manner.
Keep associates informed about company policies and promotions and ensure resources are used effectively to improve customer and associate experiences.
Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the customer experience.
Protect company assets through loss-prevention training and protocols, safety standards, compliance with company policies, and management of store supply inventory.
Delegate tasks effectively and ensure the sales floor is stocked and visually merchandised, associates are customer-focused, and the store atmosphere reflects Toys“R”Us.