Toys"R"Us Store Manager

Go! Retail Group•Los Angeles, CA

11d

About The Position

The Store Manager represents the Toys“R”Us brand and Pillars of Play, and is committed to providing a positive, memorable, and fun experience for customers and associates. The role plans and executes daily store operations, develops the team, achieves sales targets, and serves as a connection between customers and Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The Store Manager creates an appealing store environment, builds and leads a customer-centric team, sets expectations, coaches and develops associates, and fosters accountability and morale. The role plans and analyzes business performance, uses KPIs to guide decisions, and works with Home Office partners to assess the impact of in-store events. The manager also shares product and customer insights, ensures associates are equipped to deliver engaging experiences, and operates a safe, profitable, and entertaining store while protecting company assets and following policies.

Requirements

A BA, BS, or associate degree is required.
Successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, innovation, and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Attention to detail and a passionate, optimistic, solution-oriented approach to work.
Ability to manage a sales floor and delegate tasks effectively.
Physical ability to lift and carry up to 50 pounds, push and pull, climb, stand for long periods, and move distances within and between locations or offices.
Ability to perform the listed role-related functions, including seeing, clear speech, touching, hearing/listening, finger and hand use with repetitive hand and wrist motion, and dexterity.
Computer skills, including proficiency with Microsoft Office.

Nice To Haves

At least 2 years of experience in retail, hospitality, or event execution management, or primary or secondary education teaching.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Point-of-sale (POS) experience.

Responsibilities

Inspire and motivate the team by communicating a clear vision of the customer experience and the teamwork needed to deliver it.
Promote enthusiasm and product knowledge, and coach associates to anticipate customer needs, encourage purchases, and create a fun store atmosphere.
Partner with visual merchandising teams and execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain an associate team capable of meeting sales targets and maintaining a cheerful, stimulating environment.
Communicate expectations for customer experience, visual merchandising, and operational execution.
Develop a culture of continuous growth and accountability, and encourage associates’ personal development.
Hold associates accountable for customer-centric selling behaviors and individual and store sales performance.
Provide timely training and constructive feedback, conduct mid-year and annual employee reviews, and celebrate team successes.
Establish strategic plans to generate sales and increase KPIs, and analyze KPIs to make real-time business decisions.
Set in-store event goals and work with Home Office partners to assess event sales and traffic impact and return on investment.
Connect consistent delivery of the customer experience to achievement of sales goals.
Ensure associates have the product knowledge, selling skills, and engagement methods needed to create compelling in-store experiences.
Share customer insights about product assortment and constructive feedback about events, visual merchandising, and product presentation with Home Office partners.
Keep associates informed about company policies and store promotions, and ensure resources are used effectively to improve customer and associate experiences.
Evaluate sales, staffing, and payroll budgets and align daily operations and schedules with business needs and the customer experience.
Protect company assets through loss-prevention training and protocols, maintaining safety standards, following company policies, and managing store supply inventory.
Delegate effectively and ensure the sales floor is stocked and visually merchandised, associates remain customer-focused, and the store atmosphere reflects Toys“R”Us.