Toys"R"Us Store Manager

Go! Stores•Northridge, CA

11d•$22

About The Position

The Store Manager embodies the Toys“R”Us brand and Pillars of Play, and is committed to providing a positive, memorable, and fun experience for Customers and Associates. The role plans and executes daily store operations, develops the team, and achieves sales targets. It also serves as a connection between Customers and Home Office functions, including Merchandising, Promotions, Events, Training, and Finance. The Store Manager creates an engaging retail environment and customer-centric team, provides leadership and coaching, analyzes business performance, shares store insights with Home Office partners, and maintains a safe, profitable, and entertaining store. The position requires a flexible schedule to meet business needs, including holidays, nights, and weekends. Listed salary: $22.00.

Requirements

A BA, BS, or Associate’s degree is required.
Proven successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, with innovation and curiosity.
Ability to work a flexible schedule, including holidays, nights, and weekends.
Ability to delegate tasks effectively and manage sales-floor stocking, visual merchandising, and customer-focused service.
Attention to detail; passion for the work; optimism and a solution-oriented mindset.
Proficient computer skills, such as Microsoft Office.

Nice To Haves

At least two years of professional experience in one or more of retail, hospitality, event execution management, or primary or secondary education teaching.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Point-of-sale (POS) experience.

Responsibilities

Inspire and motivate the team around a clear vision of the Customer experience and the teamwork needed to deliver it.
Build an enthusiastic, knowledgeable store culture around products and coach team members on anticipating customer needs, encouraging purchases, and creating a fun atmosphere.
Partner with the visual merchandising team and execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain an Associate team capable of meeting sales targets and maintaining a cheerful, stimulating environment.
Communicate clear expectations for customer experience, visual merchandising, and operational execution.
Develop a culture of continuous growth and accountability, and encourage Associates’ personal development.
Hold Associates accountable for customer-centric selling behaviors and individual and total-store sales performance.
Provide timely training and constructive feedback, conduct mid-year and annual employee reviews, and celebrate team successes.
Establish strategic plans to generate sales and increase KPIs; analyze KPIs to make real-time business decisions.
Set in-store event micro-goals and work with Home Office to assess the sales and traffic impact and ROI of events.
Connect consistent delivery of the Customer experience with achievement of sales goals.
Ensure the team has the product knowledge, selling skills, and engagement methods needed to create an effective in-store experience.
Share customer insights and constructive feedback on events, merchandising, and product presentation with Home Office partners in a solution-oriented manner.
Keep Associates updated on company policies and promotions and ensure they use resources effectively.
Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the Customer experience.
Protect company assets through Loss Prevention training and protocols, maintain safety standards, follow company policies, and manage store supply inventory.
Manage the sales floor by delegating tasks, maintaining appropriate stock and visual merchandising, and keeping Associates customer-focused.