Toys"R"Us Store Manager

Go! Retail Group•Emeryville, CA

11d

About The Position

The Store Manager embodies Toys“R”Us and its Pillars of Play, creating a positive, memorable, and fun experience for Customers and Associates. The role is responsible for planning and executing daily operations, developing the team, and achieving sales targets. The Store Manager also serves as a conduit between Customers and Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The Store Manager builds an appealing store environment, recruits and develops a customer-centric team, provides leadership and coaching, plans and analyzes business performance, and shares insights with Home Office partners. The position also ensures safe, profitable, and entertaining store operations by managing staffing, schedules, budgets, inventory, loss prevention, and safety standards. The role requires a flexible schedule to meet business needs, including holidays, nights, and weekends. The work environment is primarily indoors and includes working shifts, both independently and with others, frequent verbal and face-to-face contact, and exposure to noise, electrical equipment, high places, moving objects, and dirt or dust. Physical requirements include climbing, pushing and pulling, lifting and carrying up to 50 pounds, moving between locations, and standing for long periods.

Requirements

A BA, BS, or Associate’s degree is required.
At least two years of preferred professional experience in retail, hospitality, or event execution management, or in primary or secondary education teaching.
Proven successful experience as a retail store manager with a sales focus.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention is preferred.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, innovation, and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to manage a sales floor by delegating effectively and maintaining appropriate stocking, visual merchandising, customer focus, and store atmosphere.
Attention to detail; passion for the work; optimism and a solution-oriented mindset.
Proficient computer skills, such as Microsoft Office.
Physical ability to climb, push and pull, lift and carry up to 50 pounds, move between locations, and stand for long periods.
Ability to meet the listed communication, sensory, reasoning, reading, writing, math, analysis, judgment, and clerical requirements, subject to reasonable accommodation.

Nice To Haves

Experience in behavioral coaching, conflict management, training, and development is a plus.
POS experience is preferred.

Responsibilities

Inspire and motivate the team with a clear vision of the Customer experience and the teamwork needed to deliver it.
Build enthusiasm and product knowledge, and coach Associates to anticipate customer needs, encourage purchases, and create a fun store atmosphere.
Partner with the visual merchandising team to execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain an Associate team capable of meeting sales targets and creating a cheerful, stimulating environment.
Communicate clear expectations for Customer experience, visual merchandising, and operational execution.
Develop a culture of continuous growth and accountability; hold Associates accountable for customer-centric selling behaviors and sales performance.
Deliver timely training and constructive feedback, conduct mid-year and annual employee reviews, and celebrate team successes.
Establish strategic plans to generate sales and increase KPIs; analyze KPIs to make real-time business decisions.
Set in-store event micro-goals and, with Home Office, assess events’ sales and traffic impact and return on investment.
Connect consistent delivery of the Customer experience to achievement of sales goals.
Ensure the team has product knowledge, selling skills, and engagement methods needed to create compelling in-store experiences.
Share customer insights and constructive feedback about events and merchandising or product presentation with Home Office partners in a solution-oriented manner.
Keep Associates informed about company policies and promotions and ensure they use resources effectively to improve Customer and Associate experiences.
Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the Toys“R”Us Customer experience.
Protect company assets through Loss Prevention training and protocols, maintaining safety standards, following company policies, and managing store supply inventory.
Delegate tasks effectively and ensure the sales floor is stocked and visually merchandised, Associates are Customer-focused, and the store atmosphere reflects Toys“R”Us.