Store Manager - Forest Hill, MD

Five Below•Forest Hill, MD

1d•$54,000 - $68,175

About The Position

The Store Manager leads from the sales floor and is responsible for creating an engaging customer experience while overseeing store operations, team development, sales, and labor. The role sets the pace and priorities for the store, coaches and develops associates, maintains operational execution, and adapts to changing business needs. The manager models selling behaviors, supports customer satisfaction, fosters a positive and high-performing team culture, and takes accountability for outcomes. Success is measured through sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance. The role involves active, visible leadership throughout the sales floor and stockroom, alongside structured planning for development check-ins, coaching conversations, labor and volume, and use of company resources and programs. The position requires a high school diploma or equivalent, with at least three years of management experience preferred. The posting also describes five or more years of leadership experience as part of the role profile. Store or large-department management experience is expected, with retail experience preferred but not required. Work requires a flexible schedule that may include days, evenings, weekends, and holidays, and physical tasks including moving around the store, using ladders and other equipment, and lifting, pushing, or pulling up to 25 pounds.

Requirements

High school graduate or equivalent.
Minimum three years of management experience preferred.
Five to ten or more years of leadership experience leading teams and delivering results, as stated under What You Bring to the Team.
Experience managing a store or large department; retail experience preferred but not required.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to a height of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions regarding merchandise layouts, schedules, and operating procedures, and to communicate and exchange accurate information with customers, managers, and coworkers.
Ability to use ladders, pallet jacks, and handheld devices.

Nice To Haves

Retail experience.
Promotion from an assistant or co-manager role.

Responsibilities

Lead the store with an active presence and set the pace for daily operations.
Coach, give feedback to, celebrate, and develop associates and build a high-performing team.
Oversee store operations, including freight flow, store presentation, and clear priorities.
Manage labor and adjust staffing to business needs while staying on budget.
Drive sales on the floor by modeling selling behaviors, guiding associates, and supporting customer satisfaction.
Create a positive, fun, and high-performing team culture.
Adapt to changing priorities and business conditions.
Demonstrate integrity and take ownership of outcomes.
Plan and conduct development check-ins and coaching conversations.
Plan labor and volume and leverage company resources and programs.
Operate a computer, printer, and occasionally a cash register; direct associates and assist customers across the sales floor and stockroom.