Merchandise Manager- Forest Hill, MD

Five Below•Forest Hill, MD

1d•Onsite

About The Position

The Merchandise Manager oversees merchandise receiving, stocking, merchandising, store operations, and associate support at Five Below. The role ensures new stock is efficiently unpacked and placed on the sales floor; displays, signage, promotions, resets, and seasonal updates follow corporate guidelines; and the company’s Inventory Integrity process is executed. The manager supports sales growth and expense control through merchandising, associate performance, and customer service. The Merchandise Manager also manages store opening and closing procedures and serves as Manager on Duty when needed, with responsibility for store operations, staff, customer service, and urgent issues. The role helps oversee associates’ daily activities and supports onboarding and ongoing training. It requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required.

Requirements

High school graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers by telephone and face-to-face, and with managers and coworkers.
Frequently move across the sales floor assisting customers and travel to and from the stock room to retrieve and put away merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Oversee receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Manage displays for assigned store sections, ensuring signage and promotions are accurate and follow corporate reset and seasonal-update guidelines.
Manage store opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Help oversee store associates’ daily activities and support effective performance and customer service.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by optimizing merchandising, staff performance, and customer service.
Execute the market plan by arranging products and signage according to corporate guidelines and keeping promotional materials properly displayed and updated.
Ensure execution of the company Inventory Integrity process.