FT Assistant Store Manager Forest Hill TX

CNG Holdings, Inc.•Fort Worth, TX

4d•Onsite

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping customers access and understand financial products and services. The Assistant Store Manager is responsible for delivering outstanding customer service and regulatory excellence. The position includes customer service and sales, transaction processing, cash handling, end-of-day balancing, and compliance work. The role operates in a call center, retail, or office environment and may require travel to stores within the assigned district or neighboring districts, including overnight travel. The employee must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends does not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to stores within the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may need to travel overnight.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodation.
Ability to handle extensive cash, use a phone for extended periods, stand for long periods, and view computer screens and type for extended periods.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling duties. May make bank deposits or pick up funds from a bank.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, when requested, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.