FT Assistant Store Manager Forest Hill TX

CNG Holdings•Fort Worth, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of the CNG Holdings, Inc. family of companies. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, addresses inquiries and concerns, processes transactions, and completes cash-handling and compliance tasks. The role works in a call center, retail, or office environment and may require travel among stores in the assigned district or neighboring districts, including occasional overnight travel. The position requires working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work in an autonomous environment.
Reliable personal transportation; public transportation and transportation from family or friends do not meet the stated requirement.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least 1 year of experience with sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers about the product portfolio by presenting products and services that meet their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling tasks.
Make bank deposits or bank pickups when responsible for them.
Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Travel to all stores in the assigned district using a personal vehicle and, as needed, travel to neighboring districts or overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.