Full Time Store Manager - North County Mall

Build-A-Bear Workshop•Escondido, CA

2d•$25 - $26•Onsite

About The Position

The Store Manager, referred to in the description as the Chief Workshop Manager (CWM), is responsible for the overall success of a Build-A-Bear Workshop. The role ensures an exceptional Guest experience, a high-performing and engaged team, achievement of financial goals, and consistent adherence to company policies, procedures, and brand standards. The manager leads and develops team members, oversees store operations and inventory, and manages sales, payroll, forecasting, and scheduling. Performance is measured against annual department objectives and corporate goals, including leadership, sales and profitability, Guest experience, talent management, compliance, operational excellence, scheduling, team engagement, and stakeholder feedback. The position pays $24.75–$25.75 per hour. The role requires working a typical retail schedule that may include days, evenings, weekends, and holidays, and being active in a retail environment for at least eight hours a day. Work locations may include indoor or outdoor malls, strip centers, and other retail locations.

Requirements

At least 2 years of management experience, with a proven successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead an active retail environment for at least eight hours per day.
Ability to lift more than 25 pounds.
Ambitious, success-oriented, and motivated by achieving goals.
Thrives in a high-engagement, Guest-focused environment and balances creativity, fun, and operational discipline.
Exercises sound judgment in ambiguous situations and demonstrates initiative, resilience, and adaptability.
Leads with confidence, positivity, and an energizing presence; maintains composure and clarity under pressure.
Unites teams around shared goals and a joyful Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency in common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders, delivering the Experience First Guest experience, and managing payroll, forecasting, and schedules to achieve or exceed targets.
Create weekly schedules and determine associates’ daily assignments with the Assistant Workshop Manager; direct work, manage breaks and daily priorities, and serve as a role model.
Make hiring and promotion decisions, considering the Assistant Workshop Manager’s feedback and recommendations.
Lead and inspire the team during scheduled shifts while enforcing and following company policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR; coordinate disciplinary actions with the District Manager and HR as required, and deliver corrective actions with the Assistant Workshop Manager’s assistance.
Manage adherence to policies covering store security and cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook requirements.
Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Build and develop a high-performing team in partnership with the Assistant Workshop Manager.