Store Lead - Southlake Mall - Full Time

The Children's Place

1d•Onsite

About The Position

The Store Lead supports the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and serving as Leader on Duty (LOD). The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The Store Lead helps develop associates through training and timely coaching, partners with the Store Manager on performance concerns, and supports company training and development initiatives. The role fosters a positive work environment, provides feedback, motivates associates, and models exceptional customer service while helping maintain brand standards. The position also supports store productivity and profitability through operational and product knowledge, customer service, and participation in store initiatives. Responsibilities include processing payroll weekly, modifying schedules based on business conditions, maintaining an organized stockroom, and ensuring environmental and safety requirements are met.

Requirements

High school diploma or equivalent.
1–3 years of previous retail experience.
Must be at least 18 years of age.
Excellent customer engagement skills.
Detail-oriented, with the ability to prioritize tasks.
Ability to work in a team environment and give and receive performance-based feedback.
Commitment to self-development.
Effective communication skills.
Adaptability and flexibility when priorities change.
Excellent time management, planning, and organizational skills.
Proficiency in Microsoft Office.
Ability to adapt to and learn internal applications.
Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 lbs.

Responsibilities

Assist in developing talent by training associates and providing in-the-moment coaching conversations.
Partner with the Store Manager to address associate performance concerns.
Support and participate in company training and development initiatives.
Foster a positive work environment and provide direct, objective feedback in a timely manner.
Assess performance and provide appropriate feedback daily and during the annual performance review process.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Model, encourage, and demonstrate exceptional customer service on the sales floor and maintain store standards and brand integrity.
Represent the company in a professional and positive manner.
Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in store initiatives.
Participate in the Leader on Duty (LOD) program by delivering an exceptional shopping experience and driving store profitability while leveraging payroll.
Process payroll weekly.
Modify schedules based on business climate.
Help maintain a clean, organized, and efficient stockroom while following established policies.
Ensure environmental (CRE) standards and safety requirements are met.
Complete cash-wrap operations and opening and closing procedures.