Store Lead - SPRINGFIELD MALL - Full Time
About The Position
The Store Lead supports the Store Leadership Team by completing cash-wrap operations and opening and closing procedures, and by acting as Leader on Duty (LOD). The Store Lead represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The role includes training and coaching associates, providing performance feedback, supporting store operations and initiatives, processing payroll weekly, modifying schedules based on business conditions, and helping maintain a clean, organized, and efficient stockroom while meeting environmental and safety requirements.
Requirements
- High school diploma or equivalent.
- 1–3 years of previous retail experience.
- Must be at least 18 years old.
- Excellent customer engagement skills.
- Detail-oriented, with the ability to prioritize tasks.
- Ability to work in a team environment and give and receive performance-based feedback.
- Commitment to self-development.
- Effective communication skills.
- Adaptability and flexibility when priorities change.
- Excellent time-management, planning, and organizational skills.
- Proficiency in Microsoft Office.
- Ability to adapt to and learn internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
- Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.
Responsibilities
- Assist in developing talent by training associates and providing in-the-moment coaching.
- Partner with the Store Manager to address associate performance concerns.
- Support and participate in company training and development initiatives.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess performance and provide appropriate feedback daily and during the annual performance review process.
- Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
- Model and encourage exceptional customer service on the sales floor and maintain store standards and brand integrity.
- Represent the company in a professional and positive manner.
- Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
- Participate in the Leader on Duty program by providing an exceptional shopping experience and driving store profitability while leveraging payroll.
- Process payroll weekly.
- Modify schedules based on business conditions.
- Help maintain a clean, organized, and efficient stockroom in accordance with established policies.
- Ensure environmental (CRE) standards and safety requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
