Full Time Store Manager - North County Mall

Store•Escondido, CA

22h•Onsite

About The Position

The Chief Workshop Manager (CWM) is responsible for the overall success of a Build-A-Bear Workshop. The role focuses on delivering an exceptional Guest experience, developing a high-performing and engaged team, achieving financial goals, and maintaining compliance with company policies, procedures, and brand standards. The CWM leads sales, staffing, scheduling, payroll, hiring, team development, store operations, inventory management, and Guest issue resolution. They partner with the Assistant Workshop Manager (AWM), coach team members, oversee daily priorities, and promote a safe, inviting, and operationally effective workshop. Performance is measured against leadership, sales, Guest experience, talent management, compliance, operational, scheduling, engagement, and stakeholder-feedback objectives. Additional duties may be assigned by supervisors.

Requirements

At least 2 years of management experience with a proven successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrated ambition, success orientation, and motivation to achieve goals.
Ability to thrive in a high-engagement, Guest-focused environment and balance creativity, fun, and operational discipline.
Sound judgment in ambiguous situations and ability to exercise independent judgment.
Initiative, resilience, adaptability, confidence, positivity, and composure under pressure.
Ability to unite teams around shared goals and a joyful Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency with common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders.
Deliver a Guest experience that reflects the Experience First culture.
Manage payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
Create weekly schedules and determine associates’ daily assignments with assistance from the Assistant Workshop Manager.
Direct associates’ work, including break schedules, assigned tasks, daily priorities, and role-model leadership.
Make hiring and promotion decisions, considering the Assistant Workshop Manager’s feedback and recommendations.
Lead and inspire the team during scheduled shifts while enforcing and following company policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR.
Coordinate appropriate disciplinary actions with the District Manager and HR, and deliver corrective actions with assistance from the Assistant Workshop Manager when required.
Ensure compliance with policies concerning store security and cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook requirements.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, follow safety procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Partner with the Assistant Workshop Manager to build and develop a high-performing team that consistently delivers an exceptional Guest experience.