Store Manager

Walgreens•Miami, FL

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. Oversees store and pharmacy operations, customer service, merchandising, inventory, financial controls, staffing, and compliance. Analyzes store, pharmacy, clinic, and asset protection performance and takes action to improve results. Leads team member performance, hiring, training, development, and communications, and serves as a liaison between the store, district, corporate, and community.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, assist with needs, model service best practices, and resolve complaints.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, displays, promotional space, pricing, signage, and seasonal changes.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Execute District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Ensure operations comply with applicable laws and regulations, including those relating to alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure staff understand store technology and software; contact information technology support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs daily, develop plans to increase sales and control costs, and discuss results with district management.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, including providing support during busy periods and serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory to support store and pharmacy growth and performance.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and managing career progression.
Ensure timely completion of required training, coach team members, and make hiring, promotion, termination, discipline, and compensation decisions as applicable.
Develop employee performance plans and follow up on deadlines; engage Employee Relations and Human Resources as appropriate.
Promote teamwork and motivation, communicate regularly with team members, solicit input, answer questions, and maintain open communication.
Ensure fair treatment of team members and compliance with corporate policies and employment laws.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as a liaison between the district, corporate, and store; communicate requests, feedback, and initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.