Store Manager - New England Area

DTLR, Inc.•Manchester, CT

1d•$23 - $27•Onsite

About The Position

The Store Manager is responsible for daily retail store operations and for achieving maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. This posting covers Store Manager positions at DTLR locations throughout the New England area, with a requirement to work in multiple stores in the assigned district. The role has a minimum standard work week of 46 hours and requires a flexible schedule that may include days, nights, weekends, and holidays. The employee must be able to stand for extended periods, lift, carry, push, or pull up to 50 pounds, work extended hours during critical project phases, and work in a fast-paced environment. Reliable transportation and willingness to travel by car, plane, or train are required. The listed pay ranges are $22.59–$27.09 in Connecticut and $20.65–$25.15 in Massachusetts, with additional bonus opportunities when store KPIs are met. The posting states that all roles are eligible for the company 401(k) plan. Full-time roles are eligible for medical, dental, and vision coverage, sick leave, parental leave, and company-paid time off.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach and critical and creative thinking skills.
Project management, time management, analytical, and strong organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and proactively respond to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.
Ability to work a minimum 46-hour work week and a flexible schedule that may include days, nights, weekends, and holidays.

Responsibilities

Oversee the quality and performance of retail store staff.
Analyze and measure business trends to maximize revenue and control costs at or better than plan.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Recruit, select, train, and develop store personnel.
Conduct annual performance evaluations for store employees.
Manage expenses and develop strategies to keep store performance in accordance with budget.
Monitor and identify issues related to store loss or inconsistencies, working toward shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Identify market conditions and merchandise opportunities and communicate relevant information to the District Manager to help maximize goals and objectives.
Uphold company customer service standards and provide customers with a friendly environment and outstanding service.
Perform other duties as assigned.